Dear Atty. Gab,
Musta Atty! I hope you can shed some light on my current predicament. I work as a Branch Operations Supervisor for a large lending company here in Cebu City, a position I’ve held for about three years. Recently, our branch was hit by a series of fraudulent loan applications that unfortunately got approved under my watch. The total amount involved is quite significant, around PHP 850,000.
The issue is, I did follow the standard procedure for signature verification. I meticulously compared the signatures on the application forms and supporting documents with the specimen signatures we have on file, and they appeared to match. Based on this, and the completeness of the submitted documents according to our checklist, I approved the loan releases. However, it turned out that sophisticated forgeries were used, and the individuals were impostors.
Now, management is pointing fingers at me, citing negligence and breach of trust. They’re saying that as a supervisor, I should have exercised extra diligence, maybe even called the applicants or done additional background checks, even though these steps aren’t explicitly mandatory in our written standard operating procedures for loans below PHP 1 Million. I feel this is unfair because I relied on the established verification process. I wasn’t careless; I just didn’t suspect such elaborate fraud. Am I really grossly negligent? Can they terminate me for breach of trust even if I technically followed the signature verification part of the process? I’m worried about losing my job of nearly 8 years with the company.
Any guidance on where I stand legally would be greatly appreciated.
Sincerely,
Ricardo Cruz
Dear Ricardo,
Thank you for reaching out. I understand your concern regarding the potential disciplinary action, including termination, stemming from the approval of fraudulent loan applications. It’s a difficult situation, especially when you believe you were following company procedures.
The core issue revolves around whether your actions constitute just cause for dismissal under Philippine labor law, specifically concerning potential gross negligence and breach of trust. For employees holding positions of trust and confidence, such as supervisors or managers, employers are generally afforded wider latitude in assessing grounds for termination related to loss of trust. The key often lies in whether there was a reasonable basis for the employer to believe that trust was indeed breached, even if not all actions were explicitly against written policy.
Navigating Trust and Responsibility in Supervisory Roles
Under the Labor Code of the Philippines, an employer may terminate an employee for just causes, which include gross and habitual neglect of duties and fraud or willful breach by the employee of the trust reposed in him by his employer or duly authorized representative. Your situation touches upon both potential grounds, particularly breach of trust, given your supervisory role.
A breach of trust requires that the employee holds a position where trust and confidence are essential elements. Supervisory and managerial positions inherently fall into this category because employees in these roles are expected to act in the employer’s best interest and exercise independent judgment in performing their duties. The law recognizes that certain positions require a higher degree of trust.
Importantly, the standard for proving loss of confidence as a just cause for terminating a managerial or supervisory employee is different from that required for rank-and-file employees or for proving a crime. The employer doesn’t need proof beyond reasonable doubt. As established in jurisprudence:
“[A]s a general rule, employers are allowed a wider latitude of discretion in terminating the services of employees who perform functions by which their nature require the employer’s full trust and confidence. Mere existence of basis for believing that the employee has breached the trust and confidence of the employer is sufficient and does not require proof beyond reasonable doubt. Thus. when an employee has been guilty of breach of trust or his employer has ample reason to distrust him. a labor tribunal cannot deny the employer the authority to dismiss him.”
This means your employer needs to demonstrate a reasonable basis for believing that you are responsible for conduct that renders you unworthy of the trust required by your position. This basis must be founded on substantial evidence. Simply following one part of a procedure, like signature verification, might not be sufficient defense if other actions (or inactions) demonstrated a lack of the diligence expected from someone in your role, especially when dealing with significant financial transactions.
The determination of whether you hold a managerial or supervisory status is also crucial. The law provides a test:
“The test of ‘supervisory’ or ‘managerial status’ depends on whether a person possesses authority to act in the interest of his employer and whether such authority is not merely routinary or clerical in nature, but requires the use of independent judgment.”
As a Branch Operations Supervisor who approves loan releases, it’s highly likely you fall under this category, as loan approval typically involves exercising independent judgment beyond mere clerical tasks. Your role involves safeguarding the company’s assets and ensuring the validity of transactions.
Regarding gross negligence, it’s defined as more than simple carelessness. It involves a failure to exercise even slight care or diligence, or a blatant disregard for consequences.
“Gross negligence connotes want or absence of or failure to exercise slight care or diligence, or the entire absence of care. It evinces a thoughtless disregard of consequences without exerting any effort to avoid them.”
While you did perform signature verification, the question management might raise is whether, given the amounts involved and the nature of your supervisory responsibilities, relying solely on signature matching without any additional verification steps (even if not explicitly mandated for that loan amount) constitutes a failure to exercise the necessary diligence expected of your position. Approving substantial loans based on potentially forged documents, without perhaps employing readily available secondary checks, could be interpreted by your employer as negligence rising to the level of gross negligence or, at the very least, contributing to the breach of trust because it facilitated the fraud and caused significant financial loss.
Your defense would likely focus on arguing that you followed the established written procedures for that specific loan threshold and that requiring extra steps not formally documented is unreasonable. However, employers often expect supervisors, especially in financial institutions, to exercise prudence and sound judgment that may go beyond the bare minimum written rules, particularly when red flags might be present or the potential loss is significant. The company will argue that your approval, being a crucial step, implies verification of the transaction’s legitimacy, which includes more than just comparing signatures if circumstances warrant.
Practical Advice for Your Situation
- Document Everything: Compile all records related to the transactions, including the application forms, supporting documents you reviewed, the checklists used, and any communication regarding these loans.
- Review Company Policies: Carefully re-examine the official written procedures for loan verification and approval. Note any ambiguities or areas where supervisory discretion is implied or expected.
- Detail Your Actions: Prepare a clear, chronological narrative of the steps you took for each fraudulent loan approval, emphasizing your adherence to the known procedures at the time.
- Assess Your Role: Understand the specific duties and responsibilities outlined in your job description, particularly those related to risk management, verification, and approval authority.
- Consider Due Diligence: Reflect on whether, in hindsight, there were any subtle red flags you might have missed, and be prepared to explain why they weren’t acted upon (e.g., reliance on forgery sophistication, pressure to meet targets, standard practice).
- Distinguish Negligence Levels: Frame your actions as, at most, simple negligence (if any) rather than gross negligence, arguing that there was no willful intent or complete disregard for procedures.
- Procedural Due Process: Ensure your employer follows procedural due process – providing you with a written notice of the charges, an opportunity to explain your side (hearing or conference), and a written notice of the final decision.
- Seek Legal Counsel: Given the seriousness of the situation and potential termination, consulting with a labor lawyer is highly advisable to discuss the specifics of your case and explore your options and potential defenses more thoroughly.
Losing trust, especially for a supervisor, is a serious charge in labor relations. While following procedures is important, the expectation of diligence and sound judgment in positions of trust often forms the core of an employer’s assessment. I hope this analysis helps you understand the legal principles involved.
Hope this helps!
Sincerely,
Atty. Gabriel Ablola
For more specific legal assistance related to your situation, please contact me through gaboogle.com or via email at connect@gaboogle.com.
Disclaimer: This correspondence is provided for informational purposes only and does not constitute legal advice. For specific legal guidance tailored to your situation, please schedule a formal consultation.